Patient Privacy
Privacy Policy
Our commitment to your privacy
My Therapy Space is committed to protecting your personal and health information in accordance with:
The Privacy Act 1988
The Australian Privacy Principles (APPs)
NDIS Practice Standards, including the requirements for privacy and confidentiality of client information.
This policy explains how we collect, use, store, and disclose your information and how you can access or correct it.
Consent
By using our services or submitting your personal information, you consent to its collection and use for:
Assessment and therapy services
Communication with you and your support network
Billing and claims (NDIS, Medicare, private health funds)
Compliance with legal or regulatory obligations
We will request your additional consent before using your information for purposes outside these areas.
What information we collect
We collect personal information needed to provide quality care, including:
Identity and contact details (name, date of birth, address, phone, email)
Emergency and next of kin contacts
Health information (medical history, assessments, therapy notes, treatment plans)
Referral information from doctors, schools, or other providers
Medicare, NDIS, and private health insurance details
Billing and payment information
Website and communication data (IP address, cookies, enquiry forms)
How we collect information
From you directly via intake forms, service agreements, online booking, phone, or email
During therapy sessions and consultations
With your consent from third parties (parents/guardians, doctors, NDIS, schools, insurers)
How we use your information
We use your information to:
Provide safe, high-quality therapy and allied health services
Communicate with you, your family, and your support team
Manage appointments, billing, and claims
Comply with legal and NDIS reporting obligations
Improve our services through audits, quality assurance, and research (de-identified data only)
How we store and protect your information
Information is stored securely:
Electronically in Splose (practice management) and Xero (billing/accounting)
Paper records are scanned into Splose and shredded
Video or image records securely stored
Protected with passwords, two-factor authentication, encryption, and antivirus measures
Staff and contractors sign confidentiality agreements
CCTV is used in public areas for client and staff safety.
Disclosure of your information
We only share your information when necessary:
With healthcare providers involved in your care
With NDIS, Medicare, or insurers for claims and compliance
With schools or support services (with consent)
When legally required (e.g. mandatory reporting, subpoenas)
With authorized third-party service providers (Splose, Xero, IT/cloud providers)
We do not share your information outside Australia without consent unless legally required.
Access, correction, and complaints
You have the right to:
Access your personal and health information
Request corrections if your information is inaccurate
Make a privacy-related complaint
Requests should be made in writing:
Email: reception@mytherapyspace.com.au
Privacy complaints: managers@mytherapyspace.com.au
We aim to respond within 14 days. If unresolved, contact the Office of the Australian Information Commissioner: 1300 363 992 or www.oaic.gov.au.
Use of AI
AI tools may be used for clinical documentation (e.g., reports, progress notes). All outputs are reviewed by authorised clinicians to ensure accuracy and confidentiality.
Website and cookies
We may collect IP addresses, browser type, and website usage data for analytics and improvement
Cookies are used to improve functionality; users can disable cookies via browser settings
Our website may link to third-party sites, for which we are not responsible
Data retention
Health records are retained until:
Age 25 if collected before age 18
Otherwise, 7 years from the last service
When no longer needed, records are securely destroyed or de-identified
Policy updates
This policy is reviewed regularly and updated as needed. The current version is always available on our website.
Last updated: 09/04/2026